Shipping Policy

Order Processing at Hydrojug

Hydrojug processes the majority of orders within 1-3 business days after payment confirmation. During major holidays or special promotional events, please expect that order processing may take longer.

Shipping Timeline

Once your order departs from our facility, typical transit time to your Canadian address is 7-12 business days. Actual delivery times may vary due to factors including your location, customs clearance, carrier schedules, or unforeseen events such as weather interruptions and transit delays.

Shipping Fees

Shipping charges are calculated automatically during checkout based on your order details. You will be able to review the exact shipping cost before finalizing your purchase.

Tracking Your Shipment

After your order ships, Hydrojug will provide you with tracking information. Please allow time for the carrier’s tracking system to update before monitoring your shipment’s progress.

Order Cancellations

If you wish to cancel your order, you must contact Hydrojug within 12 hours of placing it. Email us immediately at jennifermcdonald611088@outlook.com to cancel your order before processing and shipping begins.

Returns and Refunds

• Returns are accepted within 14 days of delivery.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
• Once your return is received and inspected, refunds will be issued within 5-10 business days.

Additional Considerations

All shipping time estimates are subject to change due to factors outside Hydrojug’s control, such as customs delays, carrier issues, or severe weather conditions. Shipping and processing times may also be longer during holidays or special events.

Contact Hydrojug

For questions regarding this shipping policy or your shipment, please contact us via email at jennifermcdonald611088@outlook.com. We are happy to assist you.